The great news about i-SURF Satellite Broadband is that it’s powered by the most reliable Ka-band satellite technology. That means that faults with our satellite beam are very rare indeed. If any problems do occur then we’ll be the first to know and you can rest assured that we’re working on it. If you have alternative access – say mobile internet, then you can check this page for any possible problems with the i-SURF satellite service.
If you sign in to your account you will be able to access not only your account details but you can also submit and review support request via our online helpdesk system as well as check your bandwidth usage via the user portal.